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Subscription & Payment

I need support, how can I contact you?

For technical and billing inquiries, please email paolapilates@streaming-subscription.com

For all other inquiries please email: info@paolapilates.com

What does the subscription include?

Unlimited access to a library of pre-recorded video Pilates classes awaits you. Each workout is guided by Paola, who will provide clear instructions on proper breathing and correct form while creating a strong mind-body connection.

The platform is accessible on desktop and mobile, allowing you to enjoy your practice anytime and anywhere you prefer.

You will also have access to the Weekly Program, a selection of seven workout videos handpicked by Paola. These classes are curated to ensure you have a balanced and fulfilling week.

Feel free to use it as a guide or add your own favourite workouts.

Every Monday, a new class will be added to the library. The classes are available on desktop and mobile, with an app version coming soon!

What does the library contain?

The Library contains a diverse range of Pilates and Stretching & Mobility classes.

The Pilates workouts are categorised into different levels of intensity:

The gentle classes are designed to help you become more body-aware and can be performed postpartum.

The satisfying classes help you progress in your practice and give you a satisfying feeling afterwards. The challenging classes challenge you to explore your flexibility & mobility and take your practice to the next level.

You can select classes by the duration of time: all workouts range from 10 to 60 minutes so you can always find a session that suits your schedule.

Or you can filter workouts by body part focus. This way, you can create your own playlist of favourite workouts. Don't forget that every Monday a new class will be ready for you to try out.

If you're looking for some guidance, have a look at the Weekly Programme.

The weekly Programme is a selection of classes curated to help you create a well-rounded and balanced weekly exercise routine. You can simply follow the suggested order of the classes or add your own favourites.

What languages are available for members?

All classes are available in English and Italian. Make sure you select the correct language when choosing your workout.

Can I try the platform before subscribing?

If this is your first experience with Paola Pilates, you can try the platform for free for 7 days!

If you decide that it is not right for you at this time, you can cancel the subscription before the free trial ends without being charged.
Otherwise you will be charged at the end of the free trial for the subscription plan you selected when you signed up, either monthly or annual.

How much does the subscription cost?

You can choose between a monthly and an annual subscription.

The monthly fee is €29,99 while the annual fee is €14,99/month with a one-time payment of €179,99.

The renewal of your subscription is automatic and you can cancel it at any time.

Both subscriptions include a 7-day free trial!

What are the payment methods accepted?

As of now, you can only purchase your membership with a valid credit or debit card.

How do I unsubscribe?

You can cancel your subscription anytime through your personal Dashboard.

Simply access your account on Paola Pilates, access your Dashboard, select Billing and click on your Subscription plan. Once you select Cancel Membership, your subscription will be automatically deleted  at the end of your current payment period.

How do I update my personal information?

If you need to update your password, billing information or contact method, you can do so through your account’s Dashboard, making sure you select the correct option.

How do I reset or change my password?

Reset Password:

On the Sign In page, click Forgot Password?, enter the email associated with your
account, and click Send Instructions. The instruction email will arrive in your inbox
shortly. In the instruction email, click Reset Password and you will be directed to select a
new password before being redirected to the catalog page.

Change Password

Once signed into your account, you can change your password by clicking Profile at the
top right. Select Dashboard. Under Private Info, click on Change Password. Enter your
current password, then your new password. Click Save Changes.

About Pilates and the equipment

Can anyone do pilates?

Absolutely! The library offers many beginner friendly classes.

All the Gentle Classes are beginner friendly and a great place to start. Feel free to modify or skip any exercise that feels to intense for you. The most important thing is to listen to your body and go at your own pace. 

Once you have learned the techniques and feel comfortable with the Gentle Classes you can slowly try out some of the Satisfying Classes and move your way up to a Challenging Class.

Paola's method focuses on mindful movement and body awareness, making it a low-impact workout, ideal for when you're just starting out and need to be gentle on your body.

I’m new here, where do I begin?

The Weekly Program is perfect for anyone who is new to the platform. This program curated by Paola herself, lets you explore different classes with a different focus each day.

Don't forget to save the workouts you like the best in order to be able to find them later at anytime. 

Find out what feels good for your body by trying out the different intensity categories (Gentle, Satisfying and Challenging).

Feeling ready to explore some more? Try a Yogalates class or a miniball workout to discover what suits your practise. 

Is pilates safe during pregnancy?

At the moment, the library doesn’t include specific prenatal classes, however, it does include postpartum friendly workouts. The Gentle Classes are perfect for the first trimester of pregnancy and for the postpartum period.

Soon, the platform will include more workouts for the other trimesters of pregnancy as well.

Still, we recommend talking to your doctor before starting your pregnancy workouts and postnatal pilates.

What equipment do I need to get started?

A Pilates workout starts with a mat.

If you're ready to enhance your practise, a miniball should be the next item on your list. We recommend to inflate the miniball (with a diameter of 20-26 cm and hollow inside), only by 90%, leaving it slightly loose and soft.

Rigid ankle weights are a good investment as well. They can be used around the ankles or wrists and help you engage your muscles during your practise. Find the classes designed for weights and other props in the "Miniball & Weights" collection. More video's are coming soon! 

If you're up for a challenge you could include loop bands, yoga blocks for the stretching exercises, a pillow for comfort, or a bolster as well. 

What type of mat do I need?

It’s best to use a yoga mat that offers good grip and stability.

The mat should be at least 5 mm thick or you could stack two mats on top of each other. As long as the surface is stable, flat and you have a good grip, you are ready to begin. 

What should I wear?

Comfort is key.

Especially when using the miniball, make sure to wear stretchy pants or leggings to prevent the ball from slipping away.

Playback and Videos

What equipment do you recommend to watch the classes?

We suggest you use a big screen so you can see the movements clearly but any device, even your mobile, will allow you to follow the classes.

Best results come from connecting a TV via an hdmi cable or Apple TV. Make sure to watch in high definition (you can turn on this feature in the video).

What do I need to start watching?

A stable Internet connection and an updated browser, preferably Chrome, Firefox or Safari.

If you have issues with the playback, we suggest you change your device, perhaps from your smartphone to your laptop. You can also watch the on-demand classes on Chromecast and Airplay.

Do I need an app?

No, you can enjoy your classes on your phone, tablet, or TV with an HDMI without having to download anything. 

Check Out Our Help Center

Our help center is a valuable resource for finding answers to a variety of questions and troubleshooting technical issues.

Do you still have questions or doubts?

For technical and billing inquiries, please email paolapilates@streaming-subscription.com

For all other inquiries please email: info@paolapilates.com